Frequently Asked Questions

Everything you need to know about shopping with Alpha Medical, your premier fashion destination.

How long does shipping take for domestic orders?

Standard domestic shipping typically takes 3 to 5 business days. We also offer expedited shipping options at checkout if you need your fashion essentials sooner.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your clothing materials sustainably sourced?

At Alpha Medical, we prioritize quality and ethics. 80% of our current collection is made from organic or recycled materials, and we are working toward 100% sustainability by 2025.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team.